Never livestreamed — what do I write to still get called?

Write the related work you really did: answering customers on a page, closing orders by message, handling orders and returns — one line each with the marketplace. Do not write “good at livestream” in general when you never went live.

Should I put sales figures in the CV?

Only a true, checkable figure, for example “evening page duty, closing orders and handling returns”, instead of inflating the whole shop's sales. The owner will ask how you close and handle orders in the interview.

How do I write shifts so I am not rostered for a shift I cannot do?

Write exactly the shifts you can do — day, evening, rotating, weekend overtime and sale periods — and state clearly which ones you cannot. Writing “can do all shifts” and then dropping shifts is the fastest way to lose the job in this group.

I sold on many marketplaces — list them all or only one?

Put the marketplace that matches the job first, and the others in one short line. Applying to run Shopee and listing TikTok, Lazada and Facebook at length leaves the owner unsure which marketplace you are strong on.

Never run marketplace ads — should I put it in the CV?

State clearly that you never ran marketplace ads, but list the work you did instead: product listing, order handling, page duty and order closing. The owner assigns the right role without ads — claiming it and being found out during probation is the real weakness.

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Job seekers8 min read

CV for online sales, livestream order closing and e-commerce shop operations: write it so the shop calls you

Keep it to 1–2 pages: one line with the main selling task plus the marketplace or channel plus the shift, 3–5 selling tasks written as concrete action verbs with the marketplaces you worked on, each past shop or storefront in one line with its main task, the shifts you can cover, and your contact details. Skip vague lines like “good at selling, good communicator” with no specific marketplace, task or shift attached — the shop owner has nothing to roster you to.

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How shop owners read a CV

Unlike office CVs, an online-sales CV is read closely in exactly two places: the marketplaces and channels you have really worked on and the selling tasks you can really do. Shop owners look for four answers: which marketplaces and channels can you sell on, which selling tasks have you done, can you be on duty and reply to customers on shift, and can you hold the order-close rate, response rate and shop rating. Missing any one of the four usually puts the CV behind others, even if you are genuinely quick and hard-working. So put marketplace plus selling tasks right after the role line, then past shops, then shifts and honesty about skill at the end of the main part.

One role line: main selling task + marketplace/channel + shift

Open the CV with exactly one line: the main selling task you want to do, the marketplace or channel, and the shift. Examples: “Livestream order closer on TikTok Shop, evening shift with weekend overtime.” For marketplace operations: “Shopee store operator, product listing + order handling + reconciliation, day shift.” For page duty: “Facebook and Zalo page operator, customer replies + order closing + returns handling, rotating shifts.” The most common mistake is writing it too generally (“looking for online sales work”) or naming the task without the marketplace and shift — both force the owner to ask, and when hiring urgently, people who need asking are usually skipped first.

Marketplaces and selling tasks: one task per line, only real work

This section is mandatory. List the selling tasks you can do, one line each, written with concrete action verbs plus the marketplace. For livestream: present products on livestream and close orders live — read comments, answer questions on size, material, price and shipping fee; record orders, confirm them and pass them to packing. For page duty: answer customer messages on Facebook and Zalo — advise on products, quote prices, report stock, close orders; handle return, late-delivery and wrong-item queries by the shop's process. For storefront operations: list products on Shopee or TikTok Shop — write titles, descriptions, prices and variants; track orders awaiting confirmation, awaiting pickup and failed delivery; reconcile revenue, marketplace fees and the end-of-day cancellation rate. Claiming a marketplace or task you never did shows up on the first shift and costs the shop its rating.

Closing orders, handling orders and protecting the shop rating: state them, do not make owners guess

Closing orders, handling orders and protecting the shop rating are what set this CV apart. Closing: confirm size, colour, address and shipping fee before placing an order, never close when stock is unclear. Handling: track orders awaiting confirmation, awaiting pickup and failed delivery, remind customers to receive goods, and handle returns by process. Protecting the rating: reply on time, never let a message expire, ask for a review after delivery, and resolve complaints before a bad review lands. If you handled a customer refusing delivery, a wrong-item complaint or a rating drop from slow replies, write how you handled it and reported it. A skill claim that does not match, discovered only after the page is handed over, wastes everyone's time.

Experience by workplace: workplace + dates + main task, no long descriptions

For each shop, storefront or page, three facts are enough: the type of place (fashion, cosmetics or household shop, marketplace storefront — no need for the old employer's name or detailed address), the dates (month/year from–to), and one or two main tasks you did there. No long description, no list of every small task. If you worked many short stints, do not hide them: list them all, one main task per place. Short stints are not automatically a weakness when the marketplaces and shifts are clear; hiding them and being found out during probation is.

Response speed, shifts and tools: only real, checkable claims

Response speed: reply to customers during your shift, never let a message expire, hand the shift over clearly to the next person. Shifts: day, evening, rotating, weekend overtime and sale periods — state clearly which ones you cannot do. Tools: the marketplace's selling app, message-management tools, order-tracking sheets — state which you have used, which need further guidance, and state clearly if you have never run marketplace ads or never livestreamed. Do not list marketplaces you never sold on, hobbies, or an elaborate portrait photo. Shop owners mostly call or message — the phone number must be one you actually use and answer during office hours.

Contact details and next step

At the end, only three things are needed: full name, phone number, and the area you live in plus the shifts you can cover. No detailed home address, no hobbies, no elaborate portrait photo. Next, create an account and upload your CV so shops and recruiters can find it: register as a candidate on timviecde.vn (/register). Note: with an unverified email you cannot upload a CV or receive selection emails — verify your email right after registering, before uploading.

Do this next

One role line: the main selling task you want to do + the marketplace/channel + the shift.
Real marketplaces + 3–5 selling tasks written as concrete action verbs, one task per line.
Customer response speed during shifts stated, plus the marketplaces and tasks you have never done.

Common questions

Never livestreamed — what do I write to still get called?: Write the related work you really did: answering customers on a page, closing orders by message, handling orders and returns — one line each with the marketplace. Do not write “good at livestream” in general when you never went live.
Should I put sales figures in the CV?: Only a true, checkable figure, for example “evening page duty, closing orders and handling returns”, instead of inflating the whole shop's sales. The owner will ask how you close and handle orders in the interview.
How do I write shifts so I am not rostered for a shift I cannot do?: Write exactly the shifts you can do — day, evening, rotating, weekend overtime and sale periods — and state clearly which ones you cannot. Writing “can do all shifts” and then dropping shifts is the fastest way to lose the job in this group.
I sold on many marketplaces — list them all or only one?: Put the marketplace that matches the job first, and the others in one short line. Applying to run Shopee and listing TikTok, Lazada and Facebook at length leaves the owner unsure which marketplace you are strong on.
Never run marketplace ads — should I put it in the CV?: State clearly that you never ran marketplace ads, but list the work you did instead: product listing, order handling, page duty and order closing. The owner assigns the right role without ads — claiming it and being found out during probation is the real weakness.

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