No real call-handling experience yet — how do I write the CV?

List the channels you learned and practised, plus work from internships, coursework or sales jobs with customer contact, with workplace, dates and main task. Do not present it as commercial call-centre work — recruiters check before assigning a role.

I can do both calls and messaging — how do I write the CV?

Pick your single strongest channel for the role line, and list the other as separate one-line tasks. Do not write “can do everything” — recruiters need a specific channel and the work attached to it.

How long should a customer service CV be?

One to two pages is enough. Recruiters read the channel, the things-you-can-do and the shift sections closely; pages three and four of a CV for a common role are usually skipped.

Should I put my expected salary in the CV?

No. The CV states what you can do, the channel and the shifts you can cover; salary is negotiated directly after the recruiter contacts you. A salary figure in the CV can cost you the role if it does not yet match your channel and real work.

I cannot work night shifts — should I still apply?

Yes — state the shifts you can work right in the CV. Recruiters need to see exactly which shifts you can cover to assign a role; hiding a shift you cannot work and being found out at rostering is the real weakness.

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Job seekers8 min read

CV for customer service, call centre and telesales staff: write it so recruiters call you

Keep it to 1–2 pages: one line with the role plus your strongest channel and work mode, the main contact channel with the tools you used, 3–5 things you did written as concrete action verbs, workplaces in order, and your working hours plus start date. Skip vague lines like “enthusiastic, handles pressure well” with no channel, work or shift attached.

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How customer service recruiters read a CV

Unlike sales CVs, a customer service CV is read closely in exactly two places: the contact channel you can work and the shifts you can cover. Recruiters look for four answers: do you meet the requirements for the role, which channels and tasks can you handle, can you work the team's rota, and when can you start. Missing any one of the four usually puts the CV behind others, even if you can do the job. So put the contact channel right after the role line, then the things you can do, then the places you worked, with shifts at the end of the main part. The faster you answer the four questions, the more likely you get the call.

One role line: role + strongest channel + work mode

Open the CV with exactly one line: the role you want, your strongest channel, and the work mode. Examples: “Customer service staff, handling calls and requests by phone, working the team's shifts.” For telesales: “Telesales staff, calling to introduce products and book appointments, office-based.” For call centres: “Call centre staff, receiving and routing customer requests by phone and messaging, working on-call shifts.” One such line tells the recruiter at once whether you fit the opening, instead of reading the whole CV only to learn you can message but not take calls, or cannot work the team's night shift. The most common mistake is writing it too generally (“applying for customer service”) or naming the role without the strongest channel — both force the recruiter to ask, and when hiring urgently, people who need asking are usually skipped first.

Contact channels and tools: be specific

This section is mandatory for customer service CVs. List each main channel on its own line with what you used it for (calls, messaging, in person), supporting tools if any (for example a switchboard system, a customer-request tracker, a spreadsheet for appointments), and short courses completed with the year. If a course certificate is still pending, write “pending” with the expected date — never write it as if you already have it. Recruiters check the channel before assigning a role; claiming a channel you cannot work gets you rejected at the practical call-handling interview, however well the CV is written.

List what you can do, one task per line

The most important part is the list of things you can do, one line each, written with concrete action verbs. For customer service: receive customer requests by phone and record the full details; guide customers on using the product by the team's process; follow each request until the customer confirms it is resolved. For telesales: call to introduce products from the list the team gave; record customer feedback after each call; book appointments and hand them to the team in charge. For call centres: answer calls and route them to the right department; log complaints and report back to the customer within the team's deadline; summarise the shift's requests and hand over to the next shift. Claiming a task you never did to “make the CV look good” shows up at the practical interview or on the first working day — and costs you the opportunity.

Workplaces: workplace + dates + main task, no long descriptions

For each workplace, three facts are enough: the company, team or shop name (no detailed address), the dates (month/year from–to), and one or two main tasks there. No long company description, no list of every small task. Recruiters care whether you really did the work — one line stating the main task answers that. If you worked many short stints, do not hide them: list them all, one main task per workplace. Short stints are not automatically a weakness when the work is clear; hiding them and being found out is.

Shifts and figures: only real, checkable numbers

Shifts are what set this CV apart — state the shifts you can work (day, evening, night, weekends) and the ones you cannot, so the recruiter does not learn the mismatch only when rostering. Figures only where real and checkable: calls handled in a shift, requests logged in a month, the share of customers who confirmed satisfaction (if the team allows it to be public). Never invent figures, and never present the whole team's numbers as your own — recruiters check before assigning a role, and an invented figure costs you the opportunity. If you have no figures yet because you are new or the work was internal, write the work instead of a number: “received and logged customer requests by phone on the team's shifts” — honest still beats a good-looking number that cannot be checked.

Contact details and next step

At the end, only three things are needed: full name, phone number, and the area you live in. No detailed home address, no hobbies, no elaborate portrait photo. Recruiters in this group mostly call or message — the phone number must be one you actually use and answer during office hours. Next, create an account and upload your CV so recruiters can find it: register as a candidate on timviecde.vn (/register). Note: with an unverified email you cannot upload a CV or receive selection emails — verify your email right after registering, before uploading.

Do this next

One role line: the role you want + your strongest channel + work mode.
Main contact channel with the tools used; 3–5 things you did, written as concrete action verbs.
Shifts you can work and start date stated; figures only where real and checkable.

Common questions

No real call-handling experience yet — how do I write the CV?: List the channels you learned and practised, plus work from internships, coursework or sales jobs with customer contact, with workplace, dates and main task. Do not present it as commercial call-centre work — recruiters check before assigning a role.
I can do both calls and messaging — how do I write the CV?: Pick your single strongest channel for the role line, and list the other as separate one-line tasks. Do not write “can do everything” — recruiters need a specific channel and the work attached to it.
How long should a customer service CV be?: One to two pages is enough. Recruiters read the channel, the things-you-can-do and the shift sections closely; pages three and four of a CV for a common role are usually skipped.
Should I put my expected salary in the CV?: No. The CV states what you can do, the channel and the shifts you can cover; salary is negotiated directly after the recruiter contacts you. A salary figure in the CV can cost you the role if it does not yet match your channel and real work.
I cannot work night shifts — should I still apply?: Yes — state the shifts you can work right in the CV. Recruiters need to see exactly which shifts you can cover to assign a role; hiding a shift you cannot work and being found out at rostering is the real weakness.

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